RETURN & REFUND POLICY

TA Vina Equipment Co., Ltd. accepts product returns and exchanges within 03 days from the date of delivery (or longer, depending on the product category) if the delivered product does not match the Customer’s order.

The following situations may qualify for an exchange, return, or refund. To ensure a quick and efficient resolution, please carefully review the conditions below.

1. Product Is Different from the Description

  • The product received differs from the information provided in the product description, including but not limited to product type, color, size, material, functionality, operating capacity, composition, brand information, or other product characteristics.

2. Product Is Damaged upon Delivery

  • The product is received in a damaged condition, including cracks, breakage, scratches, dents, or other visible defects.

3. Product Has Expired

  • Customers may check the manufacturing date and expiration date on the product body, label, or packaging.

To facilitate a prompt and convenient resolution of the above situations, we strongly recommend that Customers record an unboxing video when receiving the shipment. We reserve the right to decline claims if no unboxing video is provided.

Conditions for Returns and Exchanges

The following circumstances may result in delays, rejection, or invalidation of return and exchange requests if the product is not in its original condition and remains unused:

  • The product (including its components) is damaged after opening due to customer-related causes such as dropping, impact, misuse, flooding, or other user-caused damage.
  • Returned products must be 100% new, unused, and include original packaging, labels, accessories, promotional gifts, warranty cards, invoices, and accompanying documents (if any).
  • Customers may be required to provide evidence of the product’s condition and packaging to support the stated reason for return or exchange when requested by our Customer Service Department.
  • Returns and exchanges are only accepted after inspection and confirmation by us that the returned products satisfy the above conditions and correspond to the Customer’s return request.

Return and Exchange Procedures

  • Customers must contact us within 24 business hours after receiving the goods (successful order delivery confirmation) for guidance on the return and exchange process.
  • If the return or exchange is determined to be the responsibility of TA Vina Equipment Co., Ltd., all associated costs relating to the return, exchange, and replacement process will be borne by us.

Contact Information

TA Vina Equipment Co., Ltd.
Address: 3rd Floor, An Phu Plaza Building, 117-119 Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City, Vietnam
Phone: +84 919 009 513

Refund Policy for Non-Exchangeable Products

Refunds for Products with Free Gifts

If a returned product includes promotional or complimentary items, all gifted items must also be returned to qualify for a refund. If the promotional items are not returned, the refund may be rejected or only partially granted.

We reserve the right to approve, partially approve, or reject refund requests based on the circumstances of each case.

Refunds for Discounted Product Packages

For products purchased under a promotional or bundled discount program, all items included in the package must be returned together in order for the Customer to receive a refund of the amount paid.

Refund Processing Time

We undertake to process refunds within 3 to 5 business days after receiving the returned goods and after both parties have agreed on the quantity, quality, and accompanying documentation of the returned products.

Final Decision

All exchanges, returns, and refunds shall be handled in a spirit of cooperation and mutual agreement between the Customer and TA Vina Equipment Co., Ltd.. The final decision regarding any return, exchange, or refund request shall rest with TA Vina Equipment Co., Ltd.

Recommendations Regarding Returns and Exchanges

  • Please read and fully understand the Return & Refund Policy before making a purchase, including all applicable conditions, deadlines, and requirements.
  • Carefully inspect the goods upon delivery to ensure there are no damages, defects, or missing items. Any issues should be reported to us immediately for assistance.
  • Retain the original packaging and supporting documents, as these are generally required when submitting a return or exchange request.
  • Ensure that return or exchange requests are submitted within the specified timeframe. Requests submitted after the deadline may be rejected or subject to processing difficulties.
  • If you have any questions regarding this policy, please contact our Customer Service Department for advice and support.